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Etihad Cargo, the cargo and logistics arm of Etihad Airways, has registered significant improvements across key performance measures in the first half of 2023 – 82.7% on-time performance (OTP) for freighter departures and 82% OTP for freighter arrivals, surpassing the carrier’s 80% OTP target. This achievement highlights the carrier’s dedication to provide reliable, high-quality cargo solutions with minimal disruption to its partners and customers.
Additionally, Etihad Cargo achieved a delivered-as-promised (DAP) rate of 90.6%, exceeding its 85% target and showing an improvement over its 2022 DAP rate of 86.6%. This improvement in DAP rate further showcases Etihad Cargo’s commitment to fulfilling its promises to customers and partners.
“Exceeding OTP and DAP targets demonstrates Etihad Cargo’s strong commitment to reliability, building trust and being the air cargo partner of choice. The carrier’s freighter operations have played a critical role in Etihad Cargo’s ability to meet its ambitious growth targets, which has seen the carrier successfully launch new freighter routes to key destinations, including Guangzhou, and offer additional capacity across Etihad Cargo’s global network. Etihad Cargo’s state-of-the-art Cargo Control Centre monitors the status of all shipments in real time and tracks shipments, flights and road feeder services to enhance the carrier’s DAP promise to partners and customers.”
Thomas Schürmann, Head of Operations at Etihad Cargo
Etihad Cargo’s state-of-the-art Cargo Control Centre, which monitors shipments in real-time and tracks shipments, flights, and road feeder services, further enhances the carrier’s ability to deliver cargo as promised to its partners and customers.
These achievements reflect Etihad Cargo’s ongoing efforts to optimize its operations, enhance customer service, and provide reliable airfreight solutions, positioning the carrier as a trusted and efficient cargo partner in the aviation industry.